Contact Donna

  
  QUALIFICATIONS
  • Customer Service
  • Computer Operations
  • Telecommunications
  • Internet
  • Online Research
  • Word Processing
  • Spreadsheets
  • Typing
  • Data Entry
  • Website Maintenance & Development
  • Database Administration
  • Sales & Marketing

  WORK HISTORY

  1997-Present  
  Independent Contractor
   Ft. Myers, FL

  • Customer Service
  • Data Entry
  • Internet Marketing & Sales
  • Online/Internet Research
  • Database Administration
  • Website Development/Maintenance & Testing
  • Troubleshooting Site Problems
  • Project Management and more
  1996-1997
  Technical Specialist, Sony Electronics
   Ft. Myers, FL  
  • Provided computer & software training
  • Assisted customers with software & hardware implementation
  • Troubleshooted hardware and software problems
  • Customer Service and Support
  1995-1996
  Systems Analyst, Sprint
   Altamonte Springs, FL
  • Assisted programmers with analysis, design, prototyping, development, testing, and maintenance of customized software application required to support company's statewide business offices and collections department
  • Maintained database for customized software
  • Maintained on-line service representative's handbook
  • Provided full support to business offices, collection departments, and help desk with training, documentation, application procedures, and troubleshooting system problems
  1990-1995
  Service Representative-Customer Accounts, Sprint
   Ft. Myers, FL
  • Data entry of service orders for new and existing customers
  • Maintained customer account records
  • Processed adjustments and changes on customer accounts
  • Explained customer billing to new and existing customers
  • Provided new employee training when needed

  1988-1990
  Contractor - Collections Department, Sprint
   Ft Myers, FL

  • Provided administrative and clerical duties for Collection Department Supervisors and Collection Representative.
  EDUCATION

  1993-1995  
  Associates Degree, Accounting/Computer Operations, Southwest Florida College
  of Business

  1990-1991
  Diploma, Contemporary Bookkeeping and Accounting, McGraw Hill Schools

  REFERENCES PROVIDED UPON REQUEST

   

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